Sophgent offers free shipping options to most worldwide locations. Our items are sourced from a wide range of global suppliers and will ship from international as well as domestic warehouse locations. Once an order has been shipped it can not be canceled.
Processing Your Order
Orders are processed and shipped Monday through Friday with exceptions for major holidays. Any order placed after 6 pm PST will be processed the following business day. Orders are processed as they are received. We do our best to process orders in a timely manner and many orders will ship within 24 hours. However, order processing may take up to 7 business days before shipping.
Customers are solely responsible for the accuracy of the shipping address they provide. Incorrect shipping address information will delay the delivery of your order. In the event that your order is returned due to insufficient or wrong address information, no refund will be provided to you.
Estimated Delivery Times
Delivery times for the United States vary and are estimated between 7 – 20 business days to arrive. Orders shipping from US locations to US customers will normally be delivered within 4 to 10 business days once shipped. Items that are out of stock in the US will ship from our international locations if available. Orders shipping from international locations to US locations have an estimated delivery time of 10 to 20 business days once shipped.
Shipping times to locations outside the US will vary between 15 – 60 business days. These are not guaranteed delivery times they are only estimates. In certain circumstances, unforeseen delays with customs or the postal service will result in longer delivery times.
If you need a product delivered faster, please contact us at firstname.lastname@example.org before making your purchase to discuss alternate shipping options and additional pricing.
Delivery & Tracking
Don’t be alarmed if you don’t receive all the items in a large order at once. Not all items ordered are shipped from the same warehouse. You may receive your order in several shipments if you have ordered more than one item. Any import fees, customs taxes or additional costs imposed by the country of destination are the sole responsibility of the customer.
Delivery is via local postal services once dispatched from the country of origin unless expedited delivery services have been used. Transit and delivery information may take 5 to 10 business days before it is updated on carrier websites. The updating of information on a carrier or postal service website is outside of our control. Shipping times can vary seasonally. If you have not received your order in the time advised when your order was placed, please contact us so that we can assist you in tracking and receiving your products.
Delivery times will be affected during domestic and international public holidays; manufacturers, couriers, and postal service providers will limit their operations at these times. This is outside our control. Normal service resumes after each holiday. Any US orders with items that have not been received within 60 days can apply to be refunded.