Shipping policy

Shipping Policy

Thank you for shopping with Sophgent! We are committed to delivering your order as smoothly and efficiently as possible.

Order Processing & Delivery Times

We offer the following shipping options:

Standard Insured Shipping

  • Estimated delivery: 7–20 business days

  • Includes order processing and shipping

  • Shipping cost is displayed at checkout

Expedited Shipping

  • Estimated delivery: 5–9 business days

  • Includes order processing and shipping

  • Shipping cost is displayed at checkout

All delivery estimates are expressed in business days, excluding weekends and public holidays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Please allow some time for tracking updates to appear after your package has been dispatched.

Shipping Costs

Shipping fees are calculated or displayed during checkout based on your selected shipping method and delivery destination.

The total shipping cost will always be shown before you complete your purchase.

Delivery Delays

While we work hard to ensure timely delivery, occasional delays may occur due to carrier operations, customs processing, severe weather, public holidays, or other circumstances beyond our control.

Delivery times are estimates and are not guaranteed.

Incorrect Shipping Information

Please double-check your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to assist you, but address changes cannot be guaranteed once an order has been processed or dispatched.

Missing or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact our customer support team.

We will help you review the tracking information and investigate the delivery status with the shipping provider where appropriate.

Contact Us

For shipping questions or assistance with your order, please contact:

Email: support@sophgent.com

Website: https://www.sophgent.com

Thank you for choosing Sophgent!